Management Systems and Quality Improvement

Using data envelopment analysis (DEA) in conjunction with stochastic frontier analysis (SFA), the aim of this study was to measure the relative efficiency of quality management (QM) practices in Turkish public and private universities. Based on the extant literature, a set of nine critical QM factors and seven perform…

• EKREM TATOĞLU

This study explores whether there are differences among the companies at various stages of just-in-time (JIT) implementation based on factors which were considered relevant in the literature. The factors are categorized as internal and external. Internal factors relate to questions involving product, equipment and pro…

• ENAR AHMET TUNÇ

The literature includes many success and failure stories of the firms adopting total quality management (TQM). As many firms in Turkey try to adopt this philosophy, there is a need to clarify quality concepts and comment on applications. This paper attempts a broad review of the current status of TQM and ISO 9000 in T…

• AHMET BEŞKESE

Purpose The purpose of this study has been to determine the level of difficulties/obstacles associated with the implementation of ISO 9000, the importance of achieving expected improvements and the level of success in achieving expected improvements. The overall aim is to specifically explore the influence of these fa…

• FETHİ ÇALIŞIR

Quality Function Deployment (QFD) is still very new to many companies. However, as companies understand the importance of being "customer-focused', QFD is being rapidly adopted as a means of planning products or services to meet the customer's requirements. In fact over more than two decades, QFD has evolved greatly.…

• ŞEVKİ ÖZGENER

This paper aims to create a fuzzy set perception of some quality characteristics in order to prepare a basis for further evaluation. It cites industries that have good quality characteristics as examples. A large amount of data about company characteristics and various factors pertaining to the implementation of total…

• AHMET BEŞKESE

This study aims to identify employees' perceptions of the extent to which TQM programs are implemented into their hospital organisations; and to explore whether or not they perceive any problems with a successful implementation of TQM programs. According to the research findings, it appears that TQM perceptions are as…

• BARIŞ SAFRAN

The survival of hotels depends on increasing service quality and value. However, traditional management approaches are not sufficient to achieve this. Increasing quality and value depends on improving service production. Based on continuous improvement philosophy, 5S is an appropriate business model for hotels. 5S rep…

• DİLEK ACAR

No abstract yet.

• ESİN SADIKOĞLU

Contemporary, the competition in the markets has thoroughly heated \nup. Many companies try to decrease their costs in order to survive in \nthis cruel market. In this respects, the quality costs gain importance in \nall over the world and in Turkey, too.In this study, the implementation \nof quality costs measuring a…

• ZÜLKÜF ÇEVİK

Contemporary, the competition in the markets has thoroughly heated \nup. Many companies try to decrease their costs in order to survive in \nthis cruel market. In this respects, the quality costs gain importance in \nall over the world and in Turkey, too.In this study, the implementation \nof quality costs measuring a…

• ZÜLKÜF ÇEVİK

No abstract yet.

• ONUR DEMİRÖRS