Management Systems and Quality Improvement

Using data envelopment analysis (DEA) in conjunction with stochastic frontier analysis (SFA), the aim of this study was to measure the relative efficiency of quality management (QM) practices in Turkish public and private universities. Based on the extant literature, a set of nine critical QM factors and seven perform…

• EKREM TATOĞLU

This study explores whether there are differences among the companies at various stages of just-in-time (JIT) implementation based on factors which were considered relevant in the literature. The factors are categorized as internal and external. Internal factors relate to questions involving product, equipment and pro…

• ENAR AHMET TUNÇ

The survival of hotels depends on increasing service quality and value. However, traditional management approaches are not sufficient to achieve this. Increasing quality and value depends on improving service production. Based on continuous improvement philosophy, 5S is an appropriate business model for hotels. 5S rep…

• DİLEK ACAR

Contemporary, the competition in the markets has thoroughly heated \nup. Many companies try to decrease their costs in order to survive in \nthis cruel market. In this respects, the quality costs gain importance in \nall over the world and in Turkey, too.In this study, the implementation \nof quality costs measuring a…

• ZÜLKÜF ÇEVİK

Contemporary, the competition in the markets has thoroughly heated \nup. Many companies try to decrease their costs in order to survive in \nthis cruel market. In this respects, the quality costs gain importance in \nall over the world and in Turkey, too.In this study, the implementation \nof quality costs measuring a…

• ZÜLKÜF ÇEVİK

The study researches the applied principles to achieve Total Quality Management (TQM) at healthcare institutions. Main elements elaborated in accordance with field specialists and international standards. These principles, elements, and the associated processes were reflected on the healthcare industry and the specifi…

• MİNE HALİS
• MUHSİN HALİS

Ethics and quality are intimately related to each other, as quality arises from three main factors, moral attitudes as a result of consciousness or awareness-raising, culture as a result of education and the use of know-how and the application of standards as results of learning and training. Ethics amount to fundamen…

• MUHSİN HALİS
• ORHAN AKOVA

The usage of marketing communication tools has always been a potent strategy for businesses to increase their performances and profitability in all sectors, including the mining industry.However, there is a lack of studies concerning the usage of those channels and their impacts on the innovativeness of functional are…

• MEHMET CİVELEK

Ethics and quality are intimately related to each other, as quality arises from three main factors, moral attitudes as a result of consciousness or awareness-raising, culture as a result of education and the use of know-how and the application of standards as results of learning and training. Ethics amount to fundamen…

• HASAN TAĞRAF

Performance improvement is high on the agenda of many companies around the world and with the growing number of improvement models now available care has to be taken to adopt an approach that will yield the most attractive return on investment. The EFQM Excellence model is a non-prescriptive framework for continuous q…

• SEVGİ SÜMERLİ SARIGÜL

In this study, the effect of inspection error (IE) on quality and producer losses is investigated for a nominal-the-best type quality characteristic determined by a manufacturing process centre with a separate rework unit. The probability distribution and the first two moments of the resulting quality characteristic v…

• İNCİ BATMAZ

Süreç yönetimi olgunluk modelleri işletmelerin süreç yönetimi olgunluk seviyelerini belirleyen ve bir üst olgunluk aşamasına ulaşmak adına atılması gereken adımlarla ilgili işletme yöneticilerine rehberlik eden modellerdir.Süreç yönetimi olgunluk modelleri açısından işletmenin bulunduğu seviyeye göre bir üst olgunluk…

• MUHAMMED MARUF