Analysis of Almaty’s Restaurant Reviews through Topic Modelling

OpenAlex English

This research investigates customers' reviews of the restaurant sector in Almaty, Kazakhstan.Although Kazakhstan offers unique foods, beverages, and establishments, few studies have investigated customers' reviews of the restaurant business.Hence, this is a pioneering study examining problems and concerns of the restaurant sector in the eyes of customers in Almaty, Kazakhstan by implementing big data analysis.The scraped dataset from the TripAdvisor website contains more than 13,000 restaurant reviews in different languages between 2010 through 2023.Generally, English and Russian are the two dominant languages used in reviews in Almaty.Text mining techniques of topic modelling and sentiment analysis are applied in order to derive and understand the main focuses, problems, and concerns of restaurant customers.To do this the collected data between 2010-2023 is split into two roughly