An Airline Application on Burnout Syndrome in Pilots

OpenAlex English

In the aviation industry, which is constantly growing and where competition is intense, airline companies should not lose their customer satisfaction and competitiveness. Achieving customer satisfaction and competitive advantage is possible with employees who are mentally and physically fit. One of the factors that negatively affect employees mentally and physically is occupational burnout. Burnout is not only for employees; it also negatively affects the employee's family, social environment and the future success of the business. At this point, it is essential for companies to make efforts to reduce the burnout levels of their employees. The aim of this study is to measure the burnout levels of pilots, which is of critical importance for airline companies, and to evaluate them according to demographic factors. In the study, firstly the concept of burnout and literature review were included, and then the findings of the research were presented. Analyzes for the research were carried out through questionnaires obtained from pilots working in a private airline company. The Maslach Burnout Scale was used to obtain the data, and the SPSSv23 program was used for statistical analysis. In the study, it was observed that low personal achievement levels increased as the age of the participants increased. It was determined that there was no significant difference in the burnout sub-dimensions of the participants who were married and had children, and that employees with more professional experience felt unsuccessful. In addition, it has been observed that there is no relationship between work status and burnout sub-factors, but burnout problems occur depending on the type of flight and the percentage of flights on that line.