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Article detail · 2022 · conference-paper

Predicting Firms’ Performances in Customer Complaint Management Using Machine Learning Techniques

Journal Lecture notes in networks and systems
OpenAlex SJR Q4 Top 10%
Year2022
Citations6OpenAlex
Percentile%93.6
FWCI3.711.00 = world average
Scopus (SJR)Q4
DOI10.1007/978-3-031-09176-6_33 OpenAlexOpenAlex record

Data source split

  • YÖKSİS venueLecture notes in networks and systems
  • OpenAlexOpenAlex enrichment (abstract, citations, topics)

Abstract

Abstract not compiled yet; it will appear after the DergiPark / OpenAlex queue runs.

Topics

Citations

OpenAlex cited_by_count. Not a WoS or Scopus citation count; those sources have no separate column here.

6citationsOpenAlex · cited_by_count (cache / database)

2 publications in the local catalog that cite this work (OpenAlex reference match; not the full global list).

  1. 2024 Evrişimsel Sinir Ağları Tabanlı Derin Öğrenme Yöntemiyle Müşteri Şikayetlerinin SınıflandırılmasıCitations 2 · OpenAlex
  2. 2024 Evrişimsel Sinir Ağları Tabanlı Derin Öğrenme Yöntemiyle Müşteri Şikayetlerinin SınıflandırılmasıCitations 2 · OpenAlex

Authors

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