Problems of Nurses Working in Emergency Services: A Qualitative Study

OpenAlex English

Aim: The research was planned and conducted as a qualitative (phenomenological) type to examine the problems experienced by nurses working in emergency services. Method: The Demographic Data Form and Semi-Structured Interview Form, which include the characteristics of emergency room nurses, were used as data collection tools in the study. Data were collected using a voice recorder and transcribed into a Microsoft Word file. The data obtained in the study were evaluated using the content analysis method. Results: It was determined that the problems experienced in the emergency department such as violence, excessive patient density, inadequate security measures, inability to perform nursing practices and care, work accidents, overtime, ineffective triage, excessive staff turnover, inability to ensure patient privacy, lack of/disruption in communication between managers-employees-patient relatives are mainly caused by insufficient staff, inappropriate physical environment conditions, inadequate security measures, inadequate number of outpatient clinics and communication-related problems. Conclusion: The factors preventing emergency room nurses from providing effective care were identified as excessive workload, redundant procedures and systemic inefficiencies, insufficient staffing, prolonged patient observation times, inadequate physical space, delayed examination results, and systemic issues.