Job Crafting among Airport Security: The Role of Organizational Support, Work Engagement and Social Courage

OpenAlex English

Abstract The dynamic nature of security risks confronting the global aviation industry necessitates a deeper understanding of the factors influencing job-crafting behaviors among airport security officers. Grounded in the Job Demands-Resources model, this study aims to investigate the impact of perceived organizational support, work engagement, and social courage (SC) on job crafting among airport security officers. Data were collected from 379 airport security officers at Antalya Airport, Turkey’s busiest airport, through face-to-face surveys conducted between January and December 2022. The findings indicate that organizational support positively influences job crafting, with work engagement mediating this relationship. Furthermore, SC moderates both the relationship between work engagement and job crafting and the strength of the mediating effect of work engagement on the relationship between organizational support and job crafting. This study addresses gaps in the literature by providing a detailed framework that illustrates how organizational support, work engagement, and SC impact job crafting among airport security officers in a non-Western context. Promoting organizational support and fostering employees’ SC can enhance job-crafting behaviors, leading to a more adaptable and resilient workforce capable of addressing the evolving security challenges in the aviation industry.