Article detail · 2013
The Quality Of Service Of The Distance Education
Journal
Elsevier BVISSN 1877-0428
The ISSN points to another catalog journal; the name is from the YÖKSİS record.
- Year
- 2013
- Type
- conference-paper
Data source split
- YÖKSİS YÖKSİS article record
- YÖKSİS venue Elsevier BV
- Catalog match (ISSN) Procedia - Social and Behavioral Sciences
- OpenAlex OpenAlex enrichment (abstract, citations, topics)
Abstract
OpenAlex · English
The purpose of this paper is to measure the quality of service of the distance education that received from the educational institutions which are among the leading service enterprises, to find out students’ expectations, to what extend students expectations are met and whether or not the acquired findings vary by demographical information of the students. In this paper, the data obtained from the questionnaire with 463 students is evaluated. The examination of partial SERVQUAL scores indicate that expectations are not met for all five dimensions effecting service quality in the universities providing e-MBA education.
Topics
Citations
OpenAlex cited_by_count. Not a WoS or Scopus citation count; those sources have no separate column here.
47 citations
OpenAlex cited_by_count (cache / database)
3 publications in the local catalog that cite this work (OpenAlex reference match; not the full global list).