Skip to content
akaturk Academic measurement
Sign in Sign up

Article detail · 2011 · article

Performance comparison based on customer relationship management using analytic network process

Journal Expert Systems with Applications
ISSN0957-4174
YÖKSİS OpenAlex Top 10%
Year2011
Citations78OpenAlex
Citations83Semantic Scholar · 6 influential
Percentile%97.9
FWCI10.011.00 = world average
Scopus (SJR)Q1
WoS (JCR)Q1
DOI10.1016/j.eswa.2011.01.170 OpenAlexOpenAlex record

Data source split

  • YÖKSİSYÖKSİS article record
  • YÖKSİS venueExpert Systems with Applications
  • Catalog match (ISSN)Expert Systems with Applications
  • OpenAlexOpenAlex enrichment (abstract, citations, topics)
  • Semantic Scholarcitation count (not merged with OpenAlex)

Abstract

Abstract not compiled yet; it will appear after the DergiPark / OpenAlex queue runs.

Topics

Citations

OpenAlex cited_by_count. Not a WoS or Scopus citation count; those sources have no separate column here.

78citationsOpenAlex · cited_by_count (cache / database)

11 publications in the local catalog that cite this work (OpenAlex reference match; not the full global list).

  1. 2017 A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluationCitations 107 · OpenAlex
  2. 2016 Aircraft Selection Using Fuzzy ANP and the Generalized Choquet Integral Method: The Turkish Airlines CaseCitations 43 · OpenAlex
  3. 2016 Aircraft selection using fuzzy ANP and the generalized choquet integral method: The Turkish airlines caseCitations 43 · OpenAlex
  4. 2017 Traveler satisfaction in rapid rail systems: The caseof Istanbul metroCitations 34 · OpenAlex
  5. 2017 Traveler Satisfaction in Rapid Rail Systems: The Case of Istanbul MetroCitations 34 · OpenAlex
  6. 2018 Prioritizing store plan alternatives produced with shape grammar using multi-criteria decision-making techniquesCitations 20 · OpenAlex
  7. 2017 Prioritizing of Store Plan Alternatives Produced with Shape Grammar Using Multi Criteria Decision Making TechniquesCitations 20 · OpenAlex
  8. 2020 A novel multi-criteria analysis model for the performance evaluation of bank regions: an application to Turkish agricultural bankingCitations 17 · OpenAlex
  9. 2017 Determination of Customer Loyalty Levels by Using Fuzzy MCDM ApproachesCitations 8 · OpenAlex
  10. 2017 Determination of Customer Loyalty Levels by Using Fuzzy MCDM ApproachesCitations 8 · OpenAlex

Authors

3
  1. BAŞAR ÖZTAYŞİ 1
  2. TOLGA KAYA İSTANBUL TEKNİK ÜNİVERSİTESİ 2
  3. CENGİZ KAHRAMAN 3