Article detail · 2020
Hotel Employees’ Corporate Social Responsibility Perception and Organizational Citizenship Behavior: Perceived External Prestige and Pride in Organization as Serial Mediators
- Year
- 2020
- DOI
- 10.1002/csr.1996
- Type
- article
Data source split
- YÖKSİS YÖKSİS article record
- YÖKSİS venue Corporate Social Responsibility and Environmental Management
- Catalog match (ISSN) Corporate Social Responsibility and Environmental Management
- OpenAlex OpenAlex enrichment (abstract, citations, topics)
Abstract
OpenAlex · English
Abstract Researchers' interest to examine key stakeholders' responses to hospitality companies' social responsibility practices is increasing. Current study is a micro‐level CSR research that aims to examine how hotel employees' perceptions of corporate social responsibility (CSR) affect their organizational citizenship behavior (OCB) and its mediated link through perceived external prestige and pride in organization. This article sample consisted of 419 employees from seven different hotels in Turkey. Structural equation modeling is employed to test research hypotheses. The findings suggest that hotel employees' CSR perception does not have direct positive effect on OCB. Perceived external prestige and pride in organization mediated the relation between CSR perception and OCB, respectively. Finally, the relationship between employees' CSR perception and OCB is sequentially and fully mediated by perceived external prestige and pride in organization. The findings are discussed and theoretical and practical implications are provided.
Topics
Citations
OpenAlex cited_by_count. Not a WoS or Scopus citation count; those sources have no separate column here.
86 citations
OpenAlex cited_by_count (cache / database)
13 publications in the local catalog that cite this work (OpenAlex reference match; not the full global list).
- Employee negative reactions to CSR: Corporate hypocrisy and symbolic CSR attributions as serial mediators 2024
- The Relationship of the Corporate Reputation Attributes that Academics Ascribe to Their Universities with Their Perceptions of Corporate Reputation and Prestige and Organizational Citizenship Behavior 2025
- Examining the Link Between Perceived CSR and Job Performance: Important Roles of Perceived Organizational Support and Gender 2025
- How and when perceived CSR enhances employees’ helping behaviour and creativity: moderating role of Ramadan food packages 2025
- Corporate social responsibility communication strategies of hotel companies 2024
- Corporate social responsibility communication strategies of hotel companies 2024
- Driving green loyalty: how employee environmental values shape organizational outcomes in the US hospitality 2026
- Driving green loyalty: how employee environmental values shape organizational outcomes in the US hospitality 2026
- Kurumsal Sosyal Sorumluluk ve Motivasyon: Örgütsel Gurur ve Psikolojik Sahiplenme Perspektifi 2026
- Driving green loyalty: how employee environmental values shape organizational outcomes in the US hospitality 2026