Article detail · 2008
An instrument for measuring the critical factors of TQM in Turkish higher education
Journal
Total Quality Management & Business ExcellenceISSN 1478-3363
The ISSN points to another catalog journal; the name is from the YÖKSİS record.
- Year
- 2008
- Type
- article
Data source split
- YÖKSİS YÖKSİS article record
- YÖKSİS venue Total Quality Management & Business Excellence
- Catalog match (ISSN) Total Quality Management and Business Excellence
- OpenAlex OpenAlex enrichment (abstract, citations, topics)
Abstract
OpenAlex · English
Driven by increasing competition and intensifying market forces, higher education institutes (HEIs) find total quality management (TQM) as one of the indispensable tools to adapt to the evolving new educational environment and to fulfil the expectations of their stakeholders. Based on a thorough review and synthesis of the quality management literature, this paper identifies 11 critical areas of TQM in an HEI. Operational measures of the critical factors are developed that can be used individually or in concert to produce a profile of institution-wide quality management. These measures are tested for reliability and validity using perceptual data collected from a sample of 144 academics from 22 HEIs in Istanbul, Turkey. Decision makers will be able to use this instrument to identify the extent of TQM implementation in their institutions, while researchers will be able to use it for furthering TQM research in HEIs.
Topics
Citations
OpenAlex cited_by_count. Not a WoS or Scopus citation count; those sources have no separate column here.
161 citations
OpenAlex cited_by_count (cache / database)
7 publications in the local catalog that cite this work (OpenAlex reference match; not the full global list).
- Assessing quality in higher education new criteria for evaluating students satisfaction 2011
- Measuring the relative efficiency of quality management practices in Turkish public and private universities 2013
- Total Relationship Management (TRM) and 5 Qs Model as New Management Techniques: A Comparative Study for a Knowledge-Intensive Sector 2012
- A causal model of quality management practices and stakeholder interests in higher education institutions: Comparison of public and private universities 2011
- Relationships Between Total Quality Management Components and Employee Performance in Higher Education Institutions 2024
- TERTIARY EDUCATION AND MANAGEMENT OF QUALITY: A RESEARCH IN A DEVELOPING COUNTRY CONTEXT - YÜKSEK ÖĞRETİM VE KALİTE YÖNETİMİ: GELİŞMEKTE OLAN ÜLKE BAĞLAMINDA BİR ARAŞTIRMA 2019
- Tertiary education and management of quality: A research in a developing country context 2019