The Interactive Effect of Positive Psychological Capital and Organizational Trust on Organizational Citizenship Behavior

English (OpenAlex)

To date, numerous empirical studies have been conducted to investigate the link between organizational trust and organizational citizenship behaviors (OCBs). However, it is surprising that the moderating role of positive psychological capital (PsyCap) on the relationship between organizational trust and OCBs has not been directly tested. Thus, this relationship is currently under-researched. Addressing this gap in the organization literature, the purpose of this study is to examine the potential moderating role of positive PsyCap on the relationship between organizational trust and OCBs. Given this context and purpose of the study, the data collected from a sample of 1,100 health care employees from seven hospitals in Istanbul provided good support for the hypothesis. The findings indicate that positive PsyCap moderates the relationship between organizational trust and OCBs in such a manner that the relationship is stronger when positive PsyCap is high. The research findings are discussed with a view to implications and suggestions for future research.