Does Feedback Play a Role During the Construction of Internal Customers’ Psychological Capital?

OpenAlex İngilizce

This paper examines the role of feedback on internal customers' psychological capital.The purposive sampling method is used for this study.307 employees are reached during the survey.The criteria of respondents were to work in medium and large-sized companies as we assumed that in small-sized companies' employees are working more one-to-one with their managers and so they have a higher chance of receiving positive/negative feedback.Receiving feedback or perceiving feedback, either good or not, may have an impact on the behaviors of employees.In the expectation that employees demonstrate positive organizational behavior in the workplace, we aimed to point out, receiving feedback may help to improve internal customers' self-efficacy, hope, optimism, and resiliency, the four subdimension of psychological capital.We wanted to add value to the literature by pointing out what role it plays in feedback on the psychological capital of internal customers.Moreover, we aimed to clarify the moderating effect of total seniority in the relationship of feedback and the facet of psychological capital.