Multi-dimensional competency assessment: An application in aircraft maintenance organization

OpenAlex İngilizce

Purpose-The effectiveness of maintenance activities is linked to competency of maintenance staff. Because of different operational conditions, various types of competencies and aircraft with complex systems, it is a difficult process to decide in which direction the personnel competency should be developed on. In this study, it is aimed to create a model that can be used to select the correct aircraft system by evaluating all dimensions of the process to decide in which direction the personnel competence should be developed on. Methodology-Within the scope of this research, one-on-one interviews were conducted, risk analysis and questionnaire were applied. The final priority ranking of the aircraft systems was obtained by using AHP, TOPSIS and VIKOR which are among the MADM methods. Findings-Research findings have shown that only one parameter cannot be considered for determining the aircraft systems which are important for the development of personnel competency. For selecting the correct aircraft system, all dimensions that show effectiveness of maintenance must be included in the process. Conclusion-Matching of selected aircraft systems with survey results has been revealed the points that should be emphasized to improve the competence of maintenance staff. This result showed that the developed model can be used with AHP, TOPSIS and VIKOR which are MCDM methods.