A Comprehensive Framework for Occupational Health and Safety Performance Measurement: Integrating Balanced Scorecards and Fuzzy Best-Worst Method

OpenAlex İngilizce

Effectively managing any process is fundamentally linked to the measurement of its performance. In the realm of Occupational Health and Safety (OHS) applications, where the primary goal is the protection of human life, performance measurement is vital for managing processes and evaluating strategic objectives. This paper introduces a comprehensive enhancement of the widely recognized Balanced Scorecard (BSC), tailored to OHS processes. The proposed model incorporates four strategic dimensions and 28 performance indicators relevant to OHS management. To determine the importance levels of these indicators, the Fuzzy Best–Worst Method (FBWM) is utilized within a group decision-making context, enabling structured prioritization under uncertainty. The model contributes to the literature by providing a systematic tool for OHS performance evaluation. A real-world application demonstrates its practical relevance and offers a standardized format for assessing OHS metrics, facilitating more accurate and efficient evaluations. Stability and comparative analyses confirm the robustness and consistency of the proposed approach.