İşyeri Mutluluğunun Duygusal Emeğe Etkisinde Algılanan Yönetici Desteğinin Aracı Rolü

OpenAlex Türkçe

The purpose of this study is to examine the effect of workplace happi-ness on emotional labor and to evaluate the mediating role of perceived su-pervisor support in this relationship. Grounded in the framework of Social Exchange Theory and the Broaden and Build Theory of Positive Emotions, the study collected data via a survey conducted between September 1 and October 31, 2024, from 367 healthcare workers employed in the TR-52 (Ka-raman–Konya) subregion. Scales measuring workplace happiness, emotio-nal labor, and perceived supervisor support were used as data collection instruments. The data were analyzed using descriptive statistics, correlation analysis, confirmatory factor analysis, and mediation analysis through Ha-yes’ PROCESS Model 4. The findings indicate that workplace happiness has a significant and positive effect on both perceived supervisor support and emotional labor. However, the direct effect of supervisor support on emoti-onal labor was not found to be statistically significant. Nevertheless, percei-ved supervisor support was found to play a partial mediating role in the relationship between workplace happiness and emotional labor. The results demonstrate that workplace happiness enhances emotional labor, and this effect is further reinforced through perceived supervisor support.