SİMÜLE HASTA UYGULAMALARI İLE GERÇEKLEŞTİRİLEN TEMEL GÖRÜŞME BECERİSİNİN DEĞERLENDİRİLMESİ

İngilizce (OpenAlex)

Effective communication skills are crucial in healthcare and directly affect patient outcomes and satisfaction. This study aimed to evaluate the interview skills training and scoring process integrated into the training programs of the Süleyman Demirel University Faculty of Medicine Term 3 students. A cross-sectional descriptive quantitative research design was employed, utilizing an interview skills assessment scale developed by simulated patient trainers. Scoring data from student interviews conducted in the 2022-23 and 2023-24 academic years were collected and analyzed. The results revealed significant differences in central tendency and distribution characteristics among the assessment groups, highlighting potential inconsistencies in the scoring models. Peer and self-assessment scores exhibited left-skewed and leptokurtic distributions, which suggest that most scores were higher with fewer lower scores. Simulated patient evaluations showed varying patterns, with SP1 and SP4 scores indicating stricter but consistent scoring, whereas SP2 scores demonstrated a wider range with a tendency toward lower values. The low Cohen's kappa values across the assessment groups suggested inconsistencies in evaluation practices. The scale's reliability, assessed using McDonald's ω and Cronbach's α, indicated a high internal consistency. The study showed that there were differences between raters despite their training aimed at standardizing evaluation criteria. These findings highlight the need for improved rater training, standardization of assessment criteria, and regular calibration sessions to increase the fairness and reliability of performance evaluations. Future research should investigate the factors contributing to assessment differences and aim to calibrate the scoring criteria across different assessment methods.