How Do Quality Culture and Human Capital Influence Innovation Capability in SMEs? Examining the Mediating Role of Knowledge Management Capability

İngilizce (OpenAlex)

Small and medium-sized enterprises (SMEs) are the main components of emerging economies. Their competitive powers directly influence the economy. One of the competition tools for SMEs is innovation capability. This paper investigates the effects of quality culture and human capital on innovation capability and the mediating role of knowledge management capability on these relationships in SMEs. Data were collected from 227 SMEs in Istanbul via an online survey form and analysed with structural equation modelling. Results revealed that quality culture and human capital positively affect innovation capability, and knowledge management capability mediates these associations.