Effects of COVID-19 pandemics on the cost items of hotel operations

OpenAlex İngilizce

The outbreak of the 'new type coronavirus (COVID-19)' has affected all commercial sectors including the tourism sector, nearly bringing mobility in tourism to a halt. The aim of this study is to determine the possible effects of the outbreak on the cost items of hotel businesses. The method of the study is based on the qualitative research method. In this context, a large five-star hotel enterprise (luxury segment) in Istanbul Province was examined. The work is designed in the context of a case-by-case method. In this respect, the effects of the outbreak on the cost items of the business were examined by the hotel employees. Data of the study were obtained through the semi-structured questions form. The study concluded that food and beverages, front office, sales and booking, parking and spa-health departments were the most affected cost items. Ahead, the COVID-19 outbreak can negatively affect people economically, and subsequently, people's purchasing power may also decline. For this reason, suggestions are made for how businesses can create affordable pricing policies for consumers and their own businesses in their products and services.