The Effect of Servant Leadership on Psychological Empowerment and Organizational Identification

İngilizce (OpenAlex)

Purpose -The aim of this study is to determine the effects of servant leadership on psychological empowerment and organizational identification.Design/methodology/approach -Within the context of quantitative research approach, data collected from 309 hotel employees by questionnaire.Reliability of data measured with Cronbach's Alpha coefficient where the Factor analysis were performed to check validity. Validity analysis has followed by Correlation and Regression analyses in which research hypothesis were tested.Findings -Results of the study assign that there is a significant relationship among servant leadership, psychological empowerment and organizational identification.Furthermore, results also support pre-assumptions suggesting that servant leadership behaviours significantly affect psychological empowerment of employees and their identification process with the organization.Within this context, empowerment and vision sub-dimensions of servant leadership contribute psychological empowerment of hotel employees.Additionally, visionary and humility behaviours of servant leaders increase the organizational identification level of them.Discussion -Entrepreneurs in hospitality industry those who want to deliver high quality service should consider to employ servant leaders/executives in order to have more empowered and identified employees.Also, contributions of servant leaders are an important field for the academicians, since they can create a positive and creative service philosophy among staff and can heighten service quality. İşletme Araştırmaları DergisiJournal of Business Research-Türk 294 delivery process, and his/her service desire to others plays a vital role for unexpected problems or conflictions.Servant leaders also play a moderator role for developing some desired attitudes and behaviours among employees such as commitment, citizenship behaviour, embeddedness, job/work satisfaction.Concordantly, servant leaders' crucial roles could help establishing a qualified and desired human resource at hotel enterprises.Namely servant leaders can support targeted organizational structure and help to improve employee skills.Among its many contributions, servant leaders can also empower their employees and strengthen them to have an organizational identity.Yet, studies about servant leadership are still limited in terms of providing a holistic view and determining how these leaders distinguish and make a difference at hotel enterprises.In this sense, this study offers some major contributions to the literature.We extend both the servant leadership literature and related outcomes in working environment such as organizational identification and psychological empowerment with a field study.The convergence of these research areas provides an opportunity to researchers to explore the relationship between these associated variables.Second, we take over the effects of dimensions of servant leadership on psychological empowerment and organizational identification.Thus, we intended to determine which dimensions of servant leadership empower employees in terms of active participating to decision process and organizational identification.