Exploring the nature of unethical pro-organisational behaviour in the hotel industry

OpenAlex · İngilizce

Nowadays, unethical behavior has increasingly attracted attention as one of the main challenges faced in the hospitality industry. However, it is still unclear why and when hospitality employees exhibit unethical pro-organizational behavior. Based on this gap, this study aims to hypothesize and test a research model revealing that organizational identification affects unethical pro-organizational behaviour through organizational collective narcissism and that moral disengagement moderates the effect of organizational collective narcissism on unethical pro-organizational behaviour. The data were gathered from five-star hotel employees and their managers. The results have uncovered that the direct impact of organizational identification on unethical pro-organizational behaviour is insignificant; however, the indirect impact of organizational identification on unethical pro-organizational behaviour via organizational collective narcissism is significant. In addition, the results have found that moral disengagement moderates the effect of organizational collective narcissism on unethical pro-organizational behaviour. This study makes several unique contributions to the literature. First, this study introduces organizational collective narcissism as a special form of collective narcissism to organizational studies to shed light on the relationship mechanism in question. Second, this study sheds light on the relationship between organizational collective narcissism and unethical pro-organizational behavior by revealing that moral disengagement is a critical boundary condition.