Makale detayı · 2011
Assessing quality in higher education new criteria for evaluating students satisfaction
- Yıl
- 2011
- Tür
- article
Veri kaynağı ayrımı
- YÖKSİS YÖKSİS makale kaydı
- YÖKSİS dergi adı Quality in Higher Education
- Katalog eşleşmesi (ISSN) Quality in Higher Education
- OpenAlex OpenAlex zenginleştirmesi (özet, atıf, konular)
Özet
OpenAlex · İngilizce
The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students’ perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical, functional, infrastructure, interaction and atmosphere of higher education institutions. This study concerns students in higher education institutions in Istanbul Turkey. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1641 complete and usable questionnaires was received. Frequency analysis, factor analysis and reliability analysis were used for analysing the data collected. Inspection of scree plot and eigenvalues enabled the analysis to reduce the 39 quality attributes to seven factors. The results can be used by higher education institutions to re-engineer and re-design creatively their quality-management processes and the future direction of their more effective education quality strategies.
Konular
Atıflar
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122 atıf
OpenAlex cited_by_count (önbellek / veritabanı)
Yerel katalogda bu makaleye atıf yapan 21 yayın (OpenAlex referans eşleşmesi; tam dünya listesi değildir).
- An Evaluation of Service quality in higher education: Marmara and Ömer Halis Demir Universities Department of education students 2017
- The Effect of Undergraduate Students’ Perceived Service Quality on Student Commitment 2022
- The use of stakeholder voice through school self-evaluation in Turkish schools 2022
- The relationship between the Net Promoter Score (NPS) and students' college experiences at a state university 2022
- QUALITY ASSURANCE AND THE BOLOGNA PROCESS IN HIGHER EDUCATION 2014
- Exploring the Mediating Role of Lecturer Competence in the Relationship Between Service Quality and Academic Engagement in Higher Education 2025
- Exploring the Mediating Role of Lecturer Competence in the Relationship Between Service Quality and Academic Engagement in the Turkish Higher Education 2025
- Exploring the Mediating Role of Lecturer Competence in the Relationship Between Service Quality and Academic Engagement in Higher Education 2025
- Yükseköğretim Kalite Göstergeleri Üzerine Bir İnceleme Gaziantep Üniversitesi Örneği 2015
- Evaluation of the Psychometric Properties of Scales to Measure Student Satisfaction Used as Indicators of Service Quality in Higher Education in Türkiye 2024